Full Terms and Conditions

1. GENERAL

These Terms of Service (“Terms”) constitute a legally binding agreement (“Agreement”) between you and Sarah Rus ABN 54136792559, Australia, governing your access and use of this website (collectively, the “Site”), your engagement with our coaching services, and your participation in any events we offer.

The collection and use of personal information in connection with your access to and use of the Site is described in our Privacy Policy.

You should also read our Refund Policy and Website Disclaimer, which apply to all bookings and services.

We reserve the right to change these Terms, or the website or content contained within the Site, at any time, with or without notice.

Sarah Rus gives no warranty, guarantee, or representation about the accuracy, reliability, or timeliness of the information contained on the Site.

1.1 Our Services

Sarah Rus is a Relationship & Leadership Coach. Our primary service is coaching, supported by free and community offerings. Our services include, but are not limited to:

Coaching (our core service):

• Private one-to-one coaching containers (e.g. 3–6 month programs).
• Group coaching programs (e.g. the Relationship Activation Program).
• VIP Days.
• Clarity Calls and consultation calls (complimentary or paid).
• Self-paced programs and digital resources.

Free and community offerings:

• Free resources (guides, email content).
• The Good Conversation Club — free and low-cost community events, social gatherings, and Street Art Walks, often offered as an introduction to the coaching work.
• Workshops, talks, and educational events, including those run in collaboration with third-party facilitators.
• Photoshoots (where offered).

Services may be delivered online, in person, or through third-party venues and platforms.

1.2 The Nature of Coaching

Coaching with Sarah Rus is a collaborative, forward-focused process that enhances self-awareness, dissolves internal blocks, and supports aligned, confident decision-making across relationships, leadership, business, and life. Each engagement is client-led — centred on your nominated priorities and intended to help you access your own inner wisdom, clarity, and authority.

Coaching is not therapy, counselling, or medical treatment, and Sarah Rus is not a therapist, psychologist, doctor, or licensed medical professional. Coaching does not diagnose or treat mental health conditions. If you are experiencing a mental health condition, please speak with your GP or a registered professional first — coaching and therapy can work well alongside each other.

Coaching does not guarantee specific outcomes. You remain responsible for your own choices, decisions, and actions taken during or as a result of coaching.

1.3 Suitability and Your Wellbeing

Coaching is most effective when you are generally well and able to engage in forward-focused work, and it is not a substitute for medical or psychological treatment. If you are currently experiencing, or have previously experienced, a significant mental health condition, we ask that you let Sarah know before or during your first session. This is so that, together, you can decide whether coaching is the right form of support for you at this time, or whether another form of support would serve you better. Where appropriate, coaching may be undertaken alongside therapy or other professional care.

1.4 Contracting Party

For purposes of these Terms, Sarah Rus shall be referred to as “us,” “we,” or “our.”

2. TERMS OF SERVICE AGREEMENT

These Terms govern all our Services, subject to your acceptance without modification. In addition to the Sections below, these Terms include and incorporate by reference the following agreements, policies, and guidelines (as amended from time to time):

• Privacy Policy
• Refund Policy
• Website Disclaimer

By accessing or using the Site or Services, you agree to be bound by these Terms and all incorporated policies.

3. ACCEPTANCE

These Terms are effective upon your acceptance by using this Site or engaging in our Services unless terminated. Membership is not required to attend our community events and experiences. Regardless, you are bound by these Terms, and your attendance implies consent.

You may also enter into a binding contract with Sarah Rus when you:

• purchase a service,
• register for a program or event, or
• click “Get Started” (or a similar button).

4. MODIFICATIONS

Except to the extent set forth in Section 6 below, Sarah Rus reserves the right, at its sole discretion, to modify or replace any of the terms or conditions of these Terms (or any of the agreements that make up these Terms) at any time (collectively, “Modifications”).

Modifications to these Terms will be posted on the mastercoaches.net website with a change to the “Last Updated” date.

It is your responsibility to check these Terms periodically for Modifications. Your continued use of the Services following the effectiveness of any Modifications constitutes acceptance of those Modifications. If any Modification is not acceptable to you, you must cease accessing, browsing, and using the Services.

5. MEMBERSHIPS

5.1 Membership

If you have joined our social media pages, subscribed to our mailing list, participated in a membership or coaching program, purchased products or services, or downloaded free or paid content, you are considered a “Member” under this Agreement.

5.2 Brands

Sarah Rus is the owner of the business and brand operated at mastercoaches.net, together with the Good Conversation Club, and any other brand names we may adopt from time to time.

5.3 Materials

Materials include all content, documents, intellectual property, media, and resources we provide (the “Materials”). Sarah Rus remains the sole and exclusive owner of the Brands and Materials.

5.4 Natural Person

You are entering into this Agreement as an individual and natural person, and use of the Materials is solely for your personal development and education.

5.5 Licence

For the appropriate fee, Sarah Rus grants you a limited, non-exclusive, non-sublicensable, and non-transferable licence to access and use the Materials for personal purposes. You may not:

• reproduce or distribute the Materials,
• modify or create derivative works,
• remove copyright or trademark notices, or
• use data mining or extraction methods.

This licence terminates upon cancellation of your membership or subscription.

5.6 Membership Changes and Updates

Your membership can be cancelled at any time via your account dashboard, or by contacting us. For Group Coaching Memberships, cancel before the next renewal date to avoid future billing. No refunds are provided for unused days within a billing cycle.

5.7 Payments

Payments for Sarah Rus services (coaching, photoshoots, events) must be made in Australian Dollars (AUD) unless otherwise stated.

All advertised pricing excludes GST unless otherwise stated.

Payments may be made online via Stripe, PayPal, or Humanitix. Direct bank transfer may also be accepted.

If paying via NAB over-the-counter deposit, you must add $3 to cover the bank’s processing fee.

If subscription payments fail, we may attempt to reprocess up to four (4) times in one week. Continued failure may result in suspension or termination of services.

6. EVENTS & THE GOOD CONVERSATION CLUB

6.1 Eligibility

• Our events are generally for adults 18+ unless otherwise stated.
• Community events may be open to all adults.
• Events are drug-free and smoke-free in accordance with Victorian Health policy.

6.2 Cancellations and Transfers by Client

Sarah Rus (including the Good Conversation Club) does not offer refunds for change of mind or personal circumstances.

Tickets may be transferred to another person at the discretion of Sarah Rus, provided all new attendee details are supplied.

6.3 Cancellations by Sarah Rus

If Sarah Rus cancels or reschedules an event (due to weather, low numbers, or other unforeseen circumstances), liability is limited to the ticket price paid. Refunds, credits, or transfers may be offered at our discretion.

6.4 No Shows

“No shows” to events without 24 hours’ notice may result in suspension from future experiences.

7. INVOICES

Invoices are automatically generated or may be requested by email (sarah [at] mastercoaches [dot] net).

8. RESPONSIBILITIES

Participants are responsible for their own safety and wellbeing. Respectful behaviour is required. We reserve the right to refuse entry or remove attendees without refund for inappropriate conduct.

9. TERMINATION

Sarah Rus may terminate access to Services for breaches of these Terms, misuse, or legal violations. Termination may occur at the Director’s discretion.

Users may terminate by cancelling their membership online, or by giving written notice in line with any applicable coaching agreement.

All provisions of these Terms that by their nature should survive termination shall survive, including indemnification, confidentiality, intellectual property, and dispute resolution.

10. ADDITIONAL SERVICES

Sarah Rus also provides:

• Personal development workshops, talks, and seminars.
• Coaching (relationship, leadership, life, and business).
• Photoshoots.

Note: Sarah Rus does not conduct background checks unless specifically stated.

11. INDEMNIFICATION

You agree to defend, indemnify and hold Sarah Rus and its affiliates and subsidiaries, and each of their officers, directors, agents, co-branders, licensors, payment processing partners, other partners and employees, harmless from any and all damage, loss, liability, cost and expense (including reasonable legal and accounting fees) resulting from any claim, demand, suit, or investigation made by a third party due to or arising out of:

• (a) your breach of these Terms;
• (b) your improper use of the Services;
• (c) your violation of any applicable law or rights of a third party; or
• (d) in the case of organisers, your events or the fact that Sarah Rus was providing Services in respect of those events (except where the claim arises from Sarah Rus’s gross negligence or wilful misconduct).

12. CONFIDENTIALITY

This Agreement constitutes a mutual non-disclosure agreement. Both Parties agree not to disclose or misuse any Confidential Information obtained during the course of this Agreement. Confidential Information does not include information lawfully obtained from a third party.

All information shared during coaching remains confidential unless required by law or where a risk of harm is present.

13. COMPELLED DISCLOSURE OF CONFIDENTIAL INFORMATION

If a Party is legally required to disclose Confidential Information, notice shall be provided to the other Party to allow protective measures to be taken.

14. NON-DISCLOSURE OF COURSE MATERIALS

Materials provided during coaching, programs, or services are proprietary and copyrighted. They are provided for the Member’s individual use only. No license to sell, share, or distribute our materials is granted or implied.

15. NON-DISPARAGEMENT

Neither Party shall make false, disparaging, or derogatory statements about the other, in public or private.

16. ADDITIONAL INDEMNIFICATION

The Member shall defend, indemnify, and hold harmless Sarah Rus, its shareholders, affiliates, successors, and representatives from any liability, damages, costs, or expenses arising from participation in the Services, except where due to Sarah Rus’s gross negligence or wilful misconduct.

17. DISPUTE RESOLUTION

Any dispute not resolved by good-faith negotiation within 30 days shall be submitted to mediation in Victoria within 90 days. The decision of the mediator shall be binding and enforceable.

17.1 WARRANTIES

Sarah Rus provides Services using a commercially reasonable level of care but disclaims all warranties, express or implied, including merchantability, fitness for purpose, and non-infringement. Services are provided “as is” and “as available.”

18. INTELLECTUAL PROPERTY

The brand names, slogans, program content, business names, pending trademarks, service marks, designs, and logos used on the Site or Services are the trademarks of Sarah Rus.

You may not reproduce, republish, or reuse materials without permission. All intellectual property remains the sole property of Sarah Rus.

19. RELEASE

By participating in Services, you release Sarah Rus from all claims, damages, or liabilities arising out of disputes with third parties or other participants.

20. WAIVER

By using our Services, you grant Sarah Rus permission to use your likeness in photos, videos, or other media for promotional purposes, unless you object in writing.

21. NOTICES

Notices may be delivered to you via email, SMS, Messenger, or mail. Notices to Sarah Rus must be sent to (sarah [at] mastercoaches [dot] net).

22. ENTIRE AGREEMENT

These Terms, along with the Privacy Policy, Refund Policy, and Website Disclaimer, constitute the entire agreement between you and Sarah Rus, superseding all prior agreements or communications.

23. JURISDICTION

These Terms are governed by the laws of the State of Victoria, Australia.

24. TITLES

Section titles are for convenience only and have no legal or contractual effect.

25. VIOLATIONS

Please report any violations of these Terms to (sarah [at] mastercoaches [dot] net).

26. ASSIGNMENT

Sarah Rus may assign its rights and obligations under these Terms without notice or consent.

27. RELATIONSHIP

No agency, partnership, joint venture, or employment relationship is created by these Terms.

28. POLICIES

For further details please refer to:

• Privacy Policy
• Refund Policy
• Website Disclaimer

29. SUPPLEMENTAL AGREEMENTS

Certain Services provided by Sarah Rus are subject to additional agreements that outline the specific scope, deliverables, payment terms, and conditions for those Services. These agreements are legally binding in addition to these Terms of Service and must be reviewed and accepted by clients prior to commencement of the relevant Service.

The Supplemental Agreements currently in effect include, but are not limited to:

• VIP Days
• Group Coaching Agreement (3 months)
• Private One-to-One Coaching Agreement (3–6 months)

By purchasing, enrolling in, or otherwise engaging with one of these Services, you agree to be bound by the applicable Supplemental Agreement in addition to these Terms of Service.

In the event of any inconsistency between a Supplemental Agreement and these Terms of Service, the provisions of the Supplemental Agreement shall prevail to the extent of the inconsistency.